What is a QR Code?

You may have noticed these square blocks showing up in some places on print media and wondered what was going on.  This is known as a QR Code, short for "Quick Response" code.  It is a 2D version of a Bar Code, and can contain much more information. 

Originally developed for use with Inventory Control, this little square can contain Hyperlinks (such as the one on the left) that can be used in Print Media. 

You may be asking yourself..."Why is this useful?".  Imagine having a business card with a QR Code, or a Name tag, or a banner (or even a Billboard).  The opportunity for passersby to simply click with their smartphone and collect and store your information for later retrieval is astonishing, to say the least.  A smartphone user can click the above QR code and be launched to my website.  I could also create a QR Code for my YouTube Channel, or even this blog.

You can create your own QR codes for use in print media and other areas (such as mobile coupons) at a number of sites, including http://qrcode.kaywa.com/.

Check out the following article for more examples: http://searchengineland.com/what-is-a-qr-code-and-why-do-you-need-one-27588

There are also colorful alternatives coming onto the scene that you may find of interest.  For instance, Microsoft is developing a color version that allows for even more data capacity, and has some eye-appealing presentations.  To get a look at some of these, check out the article here: http://searchengineland.com/microsoft-tags-a-compelling-alternative-to-qr-code-hyperlinks-52315

Print-based Hyperlinks - who woulda thunk?!   The web is being integrated into our mobile lives and our lives are being intertwined with new ways of presenting information in a simple, yet powerful, format.

Can you foresee a day when you walk into an art gallery, click on a HCCB, and be able to watch the full time-lapse video of the history of a piece of artwork?  Or click on a QR code at a billboard and be launched to a live webcam feed?  Some interesting possiblities... wouldn't you agree?

Stack Overflow at line 0 on iGoogle

Yes - this has been confirmed to be a problem with a particular "gadget" and is caused by a Javascript error in that gadget. On Friday, December 10, the problem occured with the "TVGuide" gadget, but it has also appeared with other gadgets in the past.

When you experience this issue, you may find that Google Chrome or Firefox (alternative web browers) do not have a problem. It seems to be mainly an issue with Internet Explorer (all versions) and the way that IE executes the Javascript code. Most likely, there is a conflict with some of the "toolbars" that you have installed with IE.

You can continue using IE for your iGoogle page, but you'll just need to use an alterntive browser to login to your account and remove the offending "gadget". You will probably find that you can add the gadget again after a couple of days, and all will be well.

- Jim K - www.HelpMeMax.com

What Exactly is Cloud Computing and How Can it Benefit My Business?

Business Computing Tip-of-the-Month:  

One of the most hyped technology trends this year is cloud computing, and it is for good reason. Cloud computing services can save businesses tens of thousands of dollars a year and make them more efficient. With cloud computing, small businesses reap the benefits of not having to deploy costly physical infrastructures like file and e-mail servers, storage systems or shrink-wrapped software. Plus, employees and business partners can now enjoy hassle-free collaboration with cloud computing's "anywhere, anytime" availability.

So what exactly is cloud computing?

Let's take a quick snapshot look of what constitutes a true cloud-computing solution.

1. Cloud-computing services require no software to purchase or install. This does not include lightweight applets or a Java plug-in required to use the service.
   
   
2. Cloud-computing fees are typically subscription-based. You can often choose between month-to-month and year-to-year.
   
   
3. Another popular feature of cloud computing is that it is easily scalable. Many solutions can work for companies with 5 employees or 5,000. Cloud services are nimble because they generally grow as your business grows.

If you are interested in exploring cloud-based solutions for your business, we can provide you with an un-biased look at the options that are available to you. Kindly give us a call at 847-348-3489, and we will set-up a time to sit down with you to go over these solutions.

 

10 Tips for Safe Online Holiday Shopping

Home Computing Tip-of-the-Month:  

Now that the holiday season is in full swing, it's important to implement safe buying practices when you are shopping online. Today's technology creates an environment for ultra-safe shopping; however, there are a few scams to be aware of that could cost you in the end. We've put together our list of the top 10 tips for safe online shopping.

1. Arm your computer — Make sure your computer has the most recent updates for spam filters, virus software, and malware removal programs.
   
   
2. Shop on trusted websites — The first place to start is to check the seller's reputation. Look for the BBB seal and other signs of credibility, such as ratings online, SSL encryption, and a money-back guarantee.
   
   
3. Protect your personal information — The BBB recommends that you take the time to read the website's privacy policy and understand what personal information is being requested from you. If there is no privacy policy found, that should be a red flag to you.
   
   
4. Beware of deals that sound too good to be true — If an offer on a website or through an email sent to you sounds too good to be true, it usually is. Beware of false advertisements and deals that no other website seems to be even close to offering. In the end, consumers who fall victim to these scams end up paying the price in identity theft.
   
   
5. Beware of "phishing" schemes — Legitimate businesses will not send you an email asking you to confirm your contact or payment information once your order is placed. PayPal is a big target for these types of scams. We recommend that you call the contact number on the website you ordered from in the event that you receive an email like this.
   
   
6. Look for SSL Encryption — Always check the bottom right corner of your web browser when you are on a page that is asking for any sensitive information. If you do not see a picture of a "lock" then that page is not SSL encrypted and we do not recommend you proceed.
   
   
7. Use your credit card— Federal law has very strict policies in place to protect consumers when they use a credit card to make a purchase. You should never wire money to any business.
   
   
8. Keep a copy of your order documentation — We recommend that you always print the confirmation page that is shown to you after you place your order. You will need this information as proof of your order in the event that the item does not arrive, arrives damaged, or not as described. Your credit card company will request a copy of this receipt to fight on your behalf.
   
   
9. Make it a habit to check your credit card statements often— Log into your credit card and bank accounts each week to check each transaction that posts to your account. This is especially important after you make a purchase online to verify that no un-authorized transactions are posting.
   
   
10. Understand your rights — There is a Federal law in place that requires orders placed by mail, phone or online to be shipped within 30 days of the date of purchase. If the goods are not shipped in time, you are entitled to a full refund. You also have the right to reject merchandise when it arrives. If you accept the merchandise then you are bound by the company's policies that govern the accepted transaction.

How Social Media is Like a Gym Membership

When you join a gym you join with intent: to lose weight, get healthier, tone up for bathing suit weather, etc. If you participate regularly, over time you reach your goal. Just joining the gym won't make you thinner - you need to participate. It's no different with social media. You join with a purpose: to make friends, expand your network, attract clients, etc. But, just putting up a profile doesn't mean you're participating. You need to contribute in a positive way. If you are a member of any gym or social media community you know there are a lot of different people there with different reasons for being there.

Chatty-Cathy: She joins to socialize. Maybe she is an old friend from college or high school. Her contributions are gossipy, trivial and though fun at times, are a complete time-vampire. Don't be overly engaged by her witty remarks. Sometimes, she will jump into your business conversations without knowing that she is making you look bad. Get back on topic (or elliptical) and focus on your goals.

Pushy-Pete: He is only there to sell. Sure he looks casual and might walk around with a weight in his hand, but his pockets always have business cards. Online he always suggests you, "Check this out. It's really awesome," with a link to his product sales page. He has absolutely no interest in you, asks how you're doing without waiting for your answer, and if you engage him he will never let up. Well, not until Facebook shuts him down for spamming or you change the time you workout.

Multitask-Mary: She works out with a book, headphones and her smart phone. She is trying to do it all and is getting nowhere. Online, she connects all her platforms together to form an endless stream of consciousness that most can't follow. You see lots of conversations that have RT @so-in-so, LOL! This is relevant to me how?

80/20 Rule: Whether you are working out or participating in a social community, you need to give 80% of the time. At the gym it means you can chat and socialize 20% of the time, but you better be working out the other 80% or you will not get results. Online you should be engaging others, offering information and building relationships 80% of the time. If you do that, 20% of your participation can warrant invitations to your events or to check out your new offer. If you have it the other way around you will not reach your goal in business or at the gym. And remember, you need to stick to it. There is no way to lose weight or build a solid relationship fast that will last.

Credit for the above goes to Paula Pollock.  Paula Pollock is Director of the Pollock Marketing Group, further assisting good companies in becoming great through outsourced marketing services with her team of professionals. PMG supports business marketing at all levels from DIY, short-term projects and campaign corrections. You can sign up to receive her bi-monthly Bite-Sized Marketing Tips newsletter at www.paulapollock.com

Microsoft's "launch" of Lync

Was it just me, or did this supposed "launch" seem more like a skit by Penn & Teller?!  It all looks like window-dressing on top of the old "Office Communicator".  It doesn't really matter if you stick a cute/curioous "Label" on the product, the fact remains that it is still bloated and resource-intensive software that attempts to do everything - too much, really - for an enterprise environment.

All the prestidigitation in the world won't get small business excited about needing to purchase a server dedicated to this one "platform"... and the specs indicate a requirement for a 64-bit OS running on dual quad-core processors with 16 GB of RAM.

Yet another attempt at "Unified Messaging" - isn't that just so 1995?

Microsoft - are you COMPLETELY out of touch with the needs of Small Business?  Aren't there already a number of cloud-based services that are filling this need quite nicely, without the need for internal servers (and staff to support them)?

Okay - so everybody was impressed to see an "HD video chat" with Bill Gates - but really!?  Do we need to see this on a 40-foot screen?  It's just a "talking head" - not an action-adventure by James Cameron!

Time for a REALITY CHECK guys - get out of the ivory tower and visit the offices where we are facing continuing economic cutbacks and the IT budgets are still shrinking...  Just where do you think this stuff is going to sell?

Speed Up Windows 7...

Home Computing Tip-of-the-Month:
Speed Up Windows 7 by Disabling the Search Index Feature

Windows 7 is designed for speed. The Windows 7 team has placed special attention on making Windows 7 faster than Windows XP, and Windows Vista.

As we continue to progress in the information age, home users are increasingly expecting higher speeds from their computers. With that in mind, we've put together a quick tip to help you speed up Windows 7. This short tip will allow you to get more out of your operating system than what is provided "out of the box."

Disable the Search Indexing Feature:

1. Right click on the "Computer" icon in the desktop and select "Manage."
2. Click "Services and Applications" in the "Computer Management" window.
3. Click on "Services."
4. You can see a lot of services listed there. Look for "Windows Search" in this list.
5. Right Click on "Windows Search" from the list and choose "Properties."
6. The "Windows Search Properties Window" will open up. From "Startup type," click on the drop down menu and choose "Disabled."
7. Click "Apply" then "OK" and that's it. The Windows 7 Search Indexing Feature is now disabled.

Most of the Windows 7 users do less searches in their system. The Search Indexing service in Windows 7 keeps track of your files at all times so that when you perform a search, the results can show quickly. This is a complete resource hog and waste of computing power for the average user who only performs searches periodically.

For more tips, feel free to post your questions here... 
Call 847-348-3489 for a Free "performance evaluation".

Paradigm Shift: 6 Emerging Marketing Trends Worth Noting

The following article is an important one to read, especially if you are creating a Social Media Marketing Strategy.

Paradigm Shift: 6 Emerging Marketing Trends Worth Noting

Binary Math... musings about 10-10-10

As clients get to know me during the second or third visit, the question usually comes up "... so when did you get started working with computers?"  That always makes me chuckle, as I reminisce back to the days of 3rd grade (in 1964) - while my fellow students were working on multiplication and division, I was already converting between Binary, Hex, and Decimal number systems while doing the calculations.  You see, my older brother (thank you, Bob!) gave me a unique gift for my 9th birthday - a Digi-Comp1 - billed as  the "...first real operating digital computer in plastic."

While the Binary Readout was only 3 digits, the mechanical marvel opened my mind to digital logic; complete with an understanding of accumulators and gates, etc. that has served me well over the past 46 years.  You can read more about this set of plastic tabs and metal rods at the following blog site: www.oldcomputermuseum.com/digicomp_1.html.  That little thing cost my brother about $5.95, but I've seen them selling on eBay for over $100!

And now I've just learned that there are sufficient other "fans" of this little device that they have actually started producing it again.  If you'd like to make a gift of something wondrous for a child in your family, you can order the Digi-Comp1 v2.0 at the following site: www.mindsontoys.com/dc1_main.htm

And when it arrives, if you need some help assembling it - give me a call - I'll be over in a jiffy!

Should I Upgrade My Computer Hardware?

Business Computing Tip
Computer consulting firms, such as MAX Communications, dedicate our careers to advising business owners on when to upgrade their hardware. As with all business decisions, the answer boils down to a comparison of cost vs. benefit. While this may be true, quantifying the costs and benefits of hardware is not always an easy task.

There are 3 factors you should consider when deciding if upgrading your hardware is the smartest choice:

1. The Secret Cost of Upgrading
   In addition to the price tag you are looking at with a new system, you must also consider the time, energy and money it takes to migrate your information to your new equipment. You must plan on worst case scenarios. Can you put a price tag on your company's data if migration goes wrong? In this instance, you will want to rely on a professional to protect your coveted information.
   
   You never want to upgrade unless you have a solid business case to do so. If you are just looking for the "latest and greatest," you should stop now and look to invest your money in other areas.
   
   
2. Compromise Solutions
   If it's "bells and whistles" you are after, your system may not need to be replaced entirely. It's quite possible that an upgrade in your RAM will have a significant impact on your system's performance. If you are inexperienced with installing RAM, consider hiring a professional to perform the work for you.
   
   
3. The Right Time to Upgrade
   Here's the most important advice we can give you on upgrading: Always upgrade when the cost of NOT upgrading exceeds the cost of upgrading. Consider the benefits of new hardware--it helps you work faster and more efficiently. Also, consider the software you are running. Does it require more robust hardware to run itself? If this is the case, than upgrading is the smartest choice.
   
   Other situations that require upgrading are broken PCs and system crashes. Clearly, in each of these cases, the consequences of NOT upgrading will cost you more in the long run. In business, it's always better to be proactive.

When you are ready to upgrade your system, take a look, not only at your current computing needs, but also at what your future requirements might be.

• Will you need a full-featured database program in the future?
• Will you run memory-hogging graphics programs or other special applications?
• Will your new machine integrate with your current network?

Doing your due diligence before you take action will save you in the end.

Call 847-348-3489 to schedule a free evaluation

Virus Removal Prevention TIps

Getting a computer virus is frustrating to say the least, and can be dangerous to the health of your PC. Malicious software can erase your precious data and even wreck havoc to your hard-earned credit rating with identity theft.

You can fight back with the free prevention tips listed below. These tips will help you get rid of viruses and keep them from coming back.

In the event that you'd prefer a professional to handle your virus woes, consider hiring a consultant (such as MAX Communications) who specialize in these types of threats.
Call 847-348-3489 if you have questions.

Free Virus Prevention Tips
(courtesy of About.com):

• How to Repair a Boot Sector Virus - Though boot sector viruses are rare in the U.S. and most European countries, they are still prevalent in other parts of the world.
• Eight Ways to Stop Virus Infection - Prevention. Prevention. Prevention. These are the essential steps.
• How to Make Sure Your Antivirus is Working - Viruses, worms, and trojans often disable your antivirus software when they infect your system. Here's how to check to ensure it's working.
• How to Avoid Macro Viruses - From the SANS Institute, tips on avoiding macro viruses.
• How To Prevent Email Worms - Security configuration changes you need to make to your favorite email client software.

MAX Communications uses Genbook - You should too!

GigaByte defined: the Mystery of the Missing Drive Capacity

This question arises more often than one would think... Why is my drive not showing 160 GB? (or 200 or 250 GB).  Here's an excerpt from another blog that should help to clear up the controversy...
--------------------------------------------------
It's all about Decimal vs. Binary measurements...
For simplicity and consistency, hard drive manufacturers define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000 bytes. This is a decimal (base 10) measurement and is the industry standard.

A decimal capacity is determined by dividing the total number of bytes, by the number of bytes per gigabyte (1,000,000,000 using base 10).

However, certain system BIOSs, FDISK and Windows define a megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes. These are binary (base 2) measurements.

A binary capacity is determined by dividing the total number of bytes, by the number of bytes per gigabyte (1,073,741,824 using base 2).

This is why different utilities will report different capacities for the same drive. The number of bytes is the same, but a different number of bytes is used to make a megabyte and a gigabyte.

For instance...

Various Drive Sizes and their Binary and Decimal Capacities

Drive Size in GB Approximate Total Bytes Decimal Capacity
Approximate Binary Capacity (bytes/1,073,724,841)
(bytes/1,000,000,000)

10 GB ----------------------------------------------------------------------------9.31 GB
20 GB -------------------------------------------------------------------------- 18.63 GB
30 GB -------------------------------------------------------------------------- 27.94 GB
40 GB -------------------------------------------------------------------------- 37.25 GB
60 GB -------------------------------------------------------------------------- 55.88 GB
80 GB -------------------------------------------------------------------------- 74.51 GB
100 GB ------------------------------------------------------------------------ 93.13 GB
120 GB ----------------------------------------------------------------------- 111.76 GB
160 GB ---------------------------------------------------------------------- 149.01 GB
180 GB ----------------------------------------------------------------------- 167.64 GB
200 GB ----------------------------------------------------------------------- 186.26 GB
250 GB ----------------------------------------------------------------------- 232.83 GB
-------------------------------------------------------

I think if you read the “fine print” on the packaging, it may make reference to the fact that 160 GB is a Decimal Measure.

Another mystery solved…!
- Jim Kirschenmann
- MAX Communications
- 866-591-5557
- 847-348-3489 ext. 3
- FAX: 847-307-8490
http://www.helpmemax.com/

Managing Social Networks in Microsoft Outlook

There has been a bit of a buzz developing about Outlook 2010 and some of the things it integrates.  Well, you don't need to upgrade to Office 2010 to take advantage of the "Outlook Social Connector".  Microsoft has been kind enough to make it available as a FREE download and it is compatible with Outlook 2003, 2007, and is built-in with 2010.

To download the OSC, simply follow this link: Outlook Social Connector 32 bit (February 2010 Beta)

Facebook inside of Outlook

Be aware that this is for the 32-bit versions of Outlook.  Not a problem, but if you only have 512 MB of RAM, this may make Outlook rather sluggish. 

With the introduction of Outlook 2010, Microsoft is making a 64-bit version available that will run very nicely with Windows 7 64-bit (if you have 4 GB or more of Physical Memory).

So... what does this "social network connector" do for you?  The panel that opens up at the bottom of an email preview (or when you are composing an email) will now show 'connections' from previous emails, appointments, tasks, file attachments and conversations logged in the journal (see the image above for an example).  In addition, this opens up a platform for the Social Networks to allow information to be fed directly into Outlook. Those adopting the interface are LinkedIn and MySpace (available now) with Facebook to be coming onboard shortly.  Also, there is a facility to pull in from SharePoint, so your enterprise blog posts can also be drawn into the connections panel.

What about Twitter and Hoovers? Fortunately, there is another utility that actually nicely complements the OSC, and that is available from XOBNI (inbox, spelled backwards).  While it may seem that XOBNI duplicates some things, in actual practice I found it to be rather nice to see both.  While XOBNI shows the Company Name, Position/Title and Current Location from a contact's LinkedIn profile, Outlook Social Connector actually lists the recent status updates.  And XOBNI allows you to specify the Twitter Feed that you want to associate with a contact.  I have suggested to them that they make this same option available for Facebook and LinkedIn, and that may be available in a future release.  So the COMBINATION of the two add-ons makes a very nice "at-a-glance" overview of everything related to your contact.  When I get things approved with XOBNI, a link will be available at our website for a FREE Download to get you started.

Is there more? You guessed it!  I have a couple of other FREE utilities that I've found to be quite helpful as add-ons to Outlook.  They are both available from TechHit and pop nicely into Outlook as a Toolbar that you can position where you want.  The first is TwInbox and that pulls the updates from all those I am following on Twitter and drops them into folders under the name of the Twitter Account, as well as providing a quick view of the latest tweets, as they arrive.  The second is FBLook and that allows a quick view of those posts made by your Friends.  Both of these utilities allow you to Post (or Tweet/ReTweet) directly from Outlook.

Better Time Management: The combination of all these tools really helps to minimize the time you need to spend logging (and getting lost) in your favorite Social Networks.  With these tools, you can keep an eye on everything right from outlook, and still only spend about 30 minutes 3-4 times a week keeping up with your networks.  Cool, huh?!  I thought so...

Share what works for you... I'm still searching for the best Social Network Aggregator, but thus far, none of them seem to have all of the pieces together.  So if you come across some better mechanisms for staying on top of all these Social Media resources, please post your comments here and share what you've found!

Give a shout if you have any questions... 847-348-3489

Gateway XHD3000 30-inch Monitor Fix

When the search for a fix for the Xbox 360 'Red Ring of Death" led to a number of unsatisfactory solutions online, there was one that really made some sense to this old electronics engineeer...  that was to "reflow" the solder on the GPU (Graphics Processing Unit).  That, along with a couple of other adjustments will be documented in a separate post, once I have confirmed that the fixes are holding for more than a couple of days of game play.

As it turns out, the same problem seems to be plaguing the Gateway XHD3000 30-inch Hi-Def Monitor.  Since Gateway has been "merged" into Asus, this product line seems to have been "orphaned", leaving no tech support available from the supplier.  But the "output" board suffers from a malady of having the display degrade from the center vertical to the right side by getting darker and almost completely black, with an occasional vertical green "stripe" appearing near the right side of the display.

The "fix" that was implemented for the Xbox 360 provided some experience with the proper methods for using a "heat gun" to carefully raise the temperature in the affected area of the "BGA" (Ball Gate Array) solder joints to effectively "reball" the joints and return the unit to full function.

For the Gateway XHD3000, this meant using a similar technique to reflow the solder joints in the area of the ribbon connectors (four connectors) on the Output board (at the top to the chassis).  The process takes about 45 minutes, plus it is necessary to let the board completely cool down for about 30 minutes.  But, it saved an expensive device and the display is now crisp and clear across the entire range.

For the XHD3000, a search for fixes resulted in about 32,000 links, most of which were complaining about the fact that Gateway Tech Support offered NO HELP.  And there are few, if any, service centers accepting repairs for this device.

If you need your LCD Flat Panel Display checked out and would like to have us determine if it can be  fixed, give us a call at 866-591-5557, or email us through this Support Blog.

- Jim Kirschenmann
MAX Communications
http://www.helpmemax.com/
Facebook: http://bit.ly/Facebook-HelpMeMax

Malware hiding in Drivers?

This past week has been interesting.  Malware writers have found a new method of hiding from the trusted Malware removal tools.  One of the symptoms is that MalwareBytes AntiMalware cannot remove the little buggers - even in Safe Mode in Windows, because they are masquerading as DRIVERS.  And because they load even in Safe Mode, the files are locked and cannot be edited or deleted.  Here are some of the filenames that I've fought with recently:
aoyylw.sys
63fb6fa8
PnkBstrA  \___ PunkBuster
PnkBstrB  /
TSKNF400.sys
catchme

The only way I've found to get these little buggers cleared out is to:

1. Boot from ERD Commander 2006+, then
2. use the Administration Tools to load the Drivers and Services control panel. 
3. From there, you should be able to spot the offending drivers and change them to DISABLE. 
4. Then, while the Drivers and Services window is still open,
5. use the Registry Editor to find the Hive Keys related to the files and delete them (always make a Backup of the Registry FIRST). 
6. After the Registry is cleaned, close out the Drivers and Services, then open it again to ensure that they are no longer listed.

When you reboot to Windows in Safe Mode with Networking, you should be able to run Stinger (from http://www.mcafee.com/) or www.PandaSecurity.com/ActiveScan to find the remnants of the infected files. and clean them out manually.

From that point, you should be able to boot normally, and run your favorite AntiMalware program as a final check.

One additional note:  A couple of these pieces of malware seem to change the Permissions, and won't allow the MSCONFIG -> StartUp to be changed cleanly or allow Windows Updates to load properly.   If this happens, you can run Dial-A-Fix and select "Security" then "Reset Permissions".  That should clear the rest.  You may also need to run Dial-A-Fix to ReInstall IE if you are having difficulty getting the browser to work properly.

Post a comment here if you have found any other helpful tricks...

How To Add a File to Constant Contact Email

You should have space out there on the web where you can upload the file (at http://www.midamericatile.com/ maybe) .   

Once you have uploaded it to a folder there, you can LINK to the file within the body of the CC email message.  When readers click on the link, it should open the PDF. 

As an example, I have a file online at the following location:
http://helpmemax.com/download/ctct/list-building-guide.pdf 

Putting a LINK to that path in a CC email that just says
CLICK HERE…
will make it easy for readers of the email to get the file.  

Your hosting service should grant FTP access to you, and you can just use that login and upload the file. 
Or you may upload the file using the CPanel from your web hosting login.

Edit the CC email campaign and put the link in the email that you have created.

Call if you have questions or need soem assistance:  866-591-5557

    http://www.helpmemax.com/